SaaStr

MARCH 15, 2024

Customer acquisition. How do you invest in the positive attributes of the community while protecting that special connection with people? One thing about moving away from paid acquisition to higher quality revenue is it requires a re-emphasis and reinvestment into free. That’s the opportunity here. It’s a pain.

AI Search 232

AI Search SaaS Advertising Sales Hiring 232

OPEXEngine

OCTOBER 4, 2022

Do you need to make tough decisions about team headcount? Acquisitions, quarterly sales results, and new rounds of funding will require teams to work with management and determine the next steps. What products and features are driving the most return on investment (ROI)? Acquisitions. Are there redundancies?

Engineering 52

Engineering Sales Hiring Technical Review Headcount 52

OpenView Labs

MARCH 10, 2019

Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. Focusing on Customer Success from the very early days of Typeform has been instrumental in improving both retention and acquisition, and has played an important role in our overall achievements. The challenge was retention. Education team.

Scale 69

Scale Customer Success Scaling Sales Hiring 69