Baremetrics

DECEMBER 7, 2023

You’ll need Cost of Revenue to calculate your Gross Margin, which in turn you need to calculate Customer Lifetime Value (LTV), Customer Acquisition Cost (CAC) Payback Time and to understand your company’s unit economics in general. While not a GAAP-metric, it’s widely adopted and understood (examples here , here and here ).

Merchant Services 90

Merchant Services Startup DevOps as a Service SaaS 90

OPEXEngine

FEBRUARY 13, 2020

To stay on top of the fast paced, evolving digital world, issues like hiring and managing a diverse and highly skilled SaaS workforce, as well as security and privacy concerns impacting everything from customer contracts to product strategies and new market development, HR and security management is being elevated into in the C-Suite.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

ChurnZero

DECEMBER 9, 2022

More and more people are hiring leaders, not for past experience, but for capability and capacity. We hire a third-party firm. We also measure NPS, and we benchmark that across all acquisitions. Q: Based on your acquisition experience, are for-sale businesses focusing on the customer and NPS? How are people doing?

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

SaaStr

MARCH 1, 2019

And this is not just about something you do in a later stage, when you raise that $120,000,000 that PJ from Sherpa had done, but something you can do at the series A stage when you’re doing small hires to build out your team. I used to be a CTO and operator, co-founder of a SaaS start up. So we think a little bit differently.

Outsourcing Services 107

Outsourcing Services Sales Hiring CTO Hire Technical Review 107

SaaStr

APRIL 16, 2019

When we benchmarked ourself, when we started this company, we didn’t say we wanted to be the biggest company in Raleigh. We ended up signing that contract in the uber back to the airport on the way home. It was our largest contract to date, kind of helps the other quarter. The world’s your market, right?

CTO Hire 157

CTO Hire Travel Underperforming Technical Team CTO Coach 157

Sales Hacker

OCTOBER 13, 2020

Hiring managers are also just trying to sell as well. Do you create broader richer data sets and sell those back to companies for benchmarking purposes? Users come to us all the time and they say, Hey, this company looks awesome. Are they hiring? That goes to the hiring manager. In some cases it does.

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

OpenView Labs

JULY 2, 2020

The 2020 SaaS Product Benchmarks Report. Time and time again SaaS companies are promising customers that they will save hundreds of thousands of dollars, but their pricing strategies are only capturing a tiny fraction of that savings. At the enterprise level, discounting SaaS contracts is expected, not optional.

Pricing 135

Pricing SaaS Payments Payments SaaS 135