Tom Tunguz

JANUARY 22, 2023

B2B companies have reduced headcount to a greater extent than at any time since 2020. The current wave of layoffs, a difficult component of the innovation boom/bust cycle, differs from the previous years’ dynamics. In the last three years, B2C startups’ ratio of layoffs have dwarfed B2B layoffs. In 2020, B2C companies cut 8.8x

B2C 272

B2C B2B Headcount Innovation 272

SaaStr

AUGUST 10, 2022

This is the secret sauce to Atlassian’s business model. Atlassian plans to double its headcount over the coming few years. — Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) August 9, 2022. #5. 8,800 employees, so an impressive ~$350,000 in revenue per employee. The Power of High NRR.

Scale 234

Scale Headcount Cloud Business Model 234

Tom Tunguz

JUNE 26, 2022

Just how comparable are these businesses? Coinbase’s trailing revenue in Q1 2022 approached $7.5b Their business models differ meaningfully. The difference is starkest in headcount: Coinbase employs more than 5,000 people while Uniswap counts fewer than 100. Coinbase and Uniswap generate billions in revenue.

Benchmarks 259

Benchmarks Headcount Government Business Model 259

SaaStr

JULY 24, 2023

1 — 2022 Saw A Slowdown In Usage Growth, But 2023 Saw A Potential Bounce Back. Even with MongoDB’s epic growth, 2022 saw a big slowdown in usage growth. Here you can see the magic in MongoDB’s business model. They kept the headcount kind of flat. High NRR is magical, but NRR as a metric isn’t a GAAP metric.

Revenue 207

Revenue Scale Sales Hiring Cloud 207

OPEXEngine

DECEMBER 13, 2022

This scenario, played out every day in boardrooms and Zoom® meetings, is well intended to help the “playbook” be data-driven – but the benchmarks used are often pulled out of a blog or anecdotally collected from colleagues at companies with different business models. Source: BenchmarkEngine™ 2022. Source: BenchmarkEngine™ 2022.

Benchmarks 52

Benchmarks Scale Headcount Software Review 52

SmartKarrot

DECEMBER 18, 2020

Research shows that chatbots are able to save more than $8 bn in the customer care costs for the companies by the year 2022. #3 With the rising trend of companies adopting customer success functions, companies have realized the importance of proactive customer engagement in driving business growth. 4 Increased spending on technology.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

Research shows that chatbots are able to save more than $8 bn in the customer care costs for the companies by the year 2022. #3 With the rising trend of companies adopting customer success functions, companies have realized the importance of proactive customer engagement in driving business growth. 4 Increased spending on technology.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10