SaaStr

SEPTEMBER 22, 2022

So when we first started writing about Bill.com at its IPO , it was a sleep SMB accounting product. And its payments network to roll out. But yes, it’s the most incredible SMB growth story in SaaS we’ve ever seen. Up from 110% at IPO, 124% in 2021, and 121% in 2020. 5 Interesting Learnings: #1. 131% NRR.

SaaS Payments 59

SaaS Payments Payment Services Payment Solutions Payments 59

SaaStr

SEPTEMBER 9, 2021

Bill.com has become an SMB powerhouse, with 120,000+ customers and a stunning $25B+ market cap. Bill.com had to develop a network that today has millions on vendors processing bills and payments on it. The payments / fintech side of Bill took a decade to come together. But the accountant channel is high volume, SMB play.

SaaS Payments 59

SaaS Payments Payments Payment Services Scale 59

Baremetrics

JANUARY 24, 2021

Check out our user churn graph from our Baremetrics account, ending in January 2021: It wasn’t easy. It took us 10 months, including additional efforts being made all the way up to 2021. We needed to ensure customers not only immediately understood how to use the system, but saw enough value to stick around and consider upgrading.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. Margin that is like software. Let’s look at some of the best net retention rate and how they are doing good at it. Know more about NRR: What is net dollar retention?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

Sales Hacker

OCTOBER 16, 2020

And finding time is tough compared to an SMB executive. Our product alleviates the need to send out direct mail to collect payments from customers.). As a solution, I learned how to empathize with my prospects about the current world and selling climate. I uncovered that the CEO is focused on profitability in 2021.

Enterprise 104

Enterprise Payment Methods Payment Services Sales Hiring 104

yoursales

JANUARY 29, 2021

Sales Stack 2021. Welcome to Sales Stack 2021 - one of the most expansive lists of sales technology out there. As in 2020 the focus for 2021 is going to follow this prioritized order: Which customer journey experience are you creating? Sales Tools for Professional Sales. SALES STACK 2020: THE TOOLS SALES STACK 2020: THE TOOLS.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

SaaStr

APRIL 29, 2021

Shopify’s first quarter revenue: Q1 2021: $989 million Q1 2020: $470 million Q1 2019: $321 million Q1 2018: $214 million Q1 2017: $127 million Q1 2016: $73 million Q1 2015: $37 million Q1 2014: $19 million Q1 2013: $9 million. — Jon Erlichman (@JonErlichman) April 28, 2021. But likely it’s below 100% excluding payments.

Merchant Services 260

Merchant Services Payment Methods SaaS Payments Payments 260

SaaStr

OCTOBER 22, 2021

119% NRR from SMBs!! — Jason BeKind Lemkin (@jasonlk) October 18, 2021. It was just amazing that when iPhone launched, you could now take a picture of receipts and have them somewhat automatically “expensed” A jaw dropping, amazing use of the first generation on mobile apps. Super Profitable (35% EBITDA!!)

Scale 309

Scale SaaS Payments SMB Payment Solutions 309

yoursales

JANUARY 28, 2022

2021: Sales Tools. Do you know of software, which belongs on this list? With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. As of February 2021 a few notable exceptions have emerged : Gong, ExecVision, Jiminny, and Refract each support a pile of languages. Professional.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Stax

DECEMBER 20, 2023

Although credit cards have been around since the 1950s, in recent years, they’ve started to dethrone cash from its position as king of payment methods. With a whopping 84% of American adults owning at least one credit card (the average is 3 credit card accounts per person), card payments reached $9.43 trillion in 2021.

Payment Services 88

Payment Services Merchant Services Payment Methods Stax 88

SmartKarrot

NOVEMBER 18, 2020

Work with other teams around the business to support Mentorloop in achieving its team goals for 2021 and beyond. Effectively solve ad-hoc customer issues as needed, interacting with Customer Support, escalating customer issues as needed, and identifying solutions/resources. Provide technical and systems management advisory services.

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

SaaStr

AUGUST 12, 2022

You’re a repeat founder, so I think almost any time through 2021, people would want to at least meet you. And that… Look, cloud infrastructure and established categories of enterprise software are close to recession-proof. Everything is exploding in software, everything. SMBs are doing that every day.

Scale 231

Scale SaaS Payments Scaling SaaS 231

SaaStr

APRIL 17, 2021

. — Jason BeKind Lemkin (@jasonlk) April 16, 2021. Squarespace may be more design-focused, Wix the somewhat more cost-effective solution. Monetizing ecommerce via subscriptions, but not payment processing. Rather, it charges for software subscriptions to take payments on its websites. 85% NRR.

Payment Methods 325

Payment Methods Merchant Services Payments Payment Services 325

Casey Accidental

DECEMBER 11, 2023

When To Invest in New Products If you want to be proactive in thinking about when you should invest in building new products vs. diagnosing a growth problem and determining new product development requiring years of effort to be the solution, how do you do that? Canva was more of a single player and SMB tool.

Payments 113

Payments Scale Payment Solutions Technical Review 113

OPEXEngine

SEPTEMBER 10, 2020

Most SaaS and Software companies are starting to gear up for end of the year budgeting and planning exercises. Here are a few of the trends that we are hearing about from CFOs, investors and lenders: Flexible pricing models and payment terms: A couple of things are happening here. This is a partial explanation of why the U.S.

Payment Services 59

Payment Services SaaS Payments Trends Payment Solutions 59

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

SaaStr

SEPTEMBER 13, 2020

You see that both organizations embracing this cloud movement, but specifically in COVID, more and more companies turning to the cloud as their solution for business continuity or for business growth in these times when shelter in place is making on-prem solutions difficult and in many cases, impossible to use.

Sales Hiring 176

Sales Hiring Scale Payments Cloud 176

SaaStr

AUGUST 26, 2022

For a long time, until this boom, until the 2019-2021 boom, crossover funds would be very careful. These are categories of software that have existed for 30 or 40 years for a reason. You can mock Salesforce or Oracle or Workday, but these are endemic issues that will always need heavy software. It sold to very small companies.

Sales Hiring 238

Sales Hiring Scale Sales Recruiting Scaling 238