Tom Tunguz

SEPTEMBER 21, 2014

Founded in 2003, Tableau followed a more gradual revenue growth curve than the median SaaS company. There is a tradeoff between the predictability of the SaaS business model and the margins of a perpetual license model. In these plots, I’ve used Tableau’s colors as a consistent legend.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses. ChurnZero Resource. NPS Cheat Sheet.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

SaaStr

APRIL 24, 2020

It started back in 2003, when I joined Omniture, which was an analytics company founded here in Utah. John Mellor: And that year, when I joined in 2003, Omniture did $8 million in revenue. ” Clearly, Wall Street and the Adobe team knew the benefit of a subscription business model and the transition into SaaS.

Scale 212

Scale Leadership Strategy Technology 212

SaaStr

APRIL 16, 2023

In a kind of analogous way, everyone uses the Internet now, which wasn’t true certainly, when we started Flickr, in late 2003. Jason : A lot of things I want to chat about with limited time, but I want to talk about business models, because we’re here about scaling revenue. Slack for Business?

Scale 352

Scale Sales Hiring PayPal Development Team Review 352

Intercom, Inc.

JANUARY 24, 2019

Salesforce figured out in 2003 that just having the list of partners on our site that integrated with customers wasn’t enough; we needed to facilitate the discovery, the ranking and the promotion of community advocacy around these solutions. Business models are in your favor in terms of hosting, deploying the product and ultimately scaling.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

SaaStr

MAY 30, 2019

From team to vision to metrics to funding and more, these principles provide the framework for high-growth, high performing SaaS companies. We sold that to IBM in 2003, and it was a fantastic experience. Tom Bogan, CEO of Adaptive Insights, a Workday company, will review the key principles to building a successful SaaS company.

Scale 141

Scale Leadership Finance Software Review 141

Outseta

OCTOBER 16, 2017

By Geoff Roberts 20 min read As the SaaS business model has matured over the course of the past decade, it's fair to say that awareness of the importance of the customer success function has escalated dramatically. So it was clear we didn't have that business model. So I went around to the different product teams.

Interviewing 40

Interviewing Customer Success SaaS Software Review 40