SaaSHolic
JULY 31, 2023
.” Bookkeeping, planning, and modeling are skills and activities that someone in the founding team should perform at a good-enough level. Accounting and payroll should definitely be outsourced. It just so happens that these CEOs typically prioritize pressing operational needs (a sales rep, a developer, etc.),
Kellblog
MARCH 11, 2020
Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations.
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OPEXEngine
DECEMBER 23, 2020
Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. First, some SaaS companies deliberately run with a low set-up product, little to no services, and a customer success team that takes care of implementation issues. They know how to do this.
SmartKarrot
APRIL 28, 2021
Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Oversee process for contract and document execution.
SaaStr
AUGUST 7, 2020
From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.
SmartKarrot
SEPTEMBER 21, 2020
Operational efficiency. If you can measure the time taken by each employee in your operations team along with the other parameters that are supporting them, you can take further steps towards enhancing their operational efficiency. Customer experience. Customer Churn rate. Qualitative Metrics.
SaaStr
AUGUST 15, 2020
Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. How do you help your team make that link to value? So it’s about operational efficiencies, productivity gains, digital experiences and making sure we’ve captured those. This will be built into the product.
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