Totango

APRIL 5, 2019

Customer success metrics are used to discover what kind of customer experience you are really delivering. You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow.

Customer Success 72

Customer Success Metrics Customer Lifetime Value Product ROI 72

Totango

JULY 16, 2019

Instead of capturing the bulk of customer value at the initial sale, digital companies now rely on an ongoing process of renewal and upsell that can potentially continue for years. And this repeated revenue stream is the lifeblood of SaaS and related enterprises. Track the Right Metrics. Outcome metrics that reflect product ROI.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

MAY 23, 2019

It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. To create happy customers, you have to shift your focus from the sales event and toward the ongoing nurturing of existing customers. Metrics that Reveal Upsell Opportunities. Upsells Happen Every Day.

Customer Success 74

Customer Success Product ROI Enterprise Metrics 74

Totango

JULY 16, 2019

Instead of capturing the bulk of customer value at the initial sale, digital companies now rely on an ongoing process of renewal and upsell that can potentially continue for years. And this repeated revenue stream is the lifeblood of SaaS and related enterprises. Track the Right Metrics. Outcome metrics that reflect product ROI.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

SmartKarrot

FEBRUARY 15, 2022

As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Work closely with sales, customer support and product teams to proactively manage each customer’s success.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

Totango

APRIL 28, 2021

In practical terms, Mr. Yuan has built a culture that values customer engagement above sales quotas and long-term customer growth above securing new business. Use the right customer success metrics. Use the Right Customer Success Metrics. The customer success metrics you should monitor include: How engagement affects revenue.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

MAY 15, 2019

In practical terms, Mr. Yuan has built a culture that values customer engagement above sales quotas and long-term customer growth above securing new business. Use the right customer success metrics. Use the Right Customer Success Metrics. The customer success metrics you should monitor include: How engagement affects revenue.

Customer Lifetime Value 87

Customer Lifetime Value Enterprise Product ROI Customer Success 87