OpenView Labs

NOVEMBER 30, 2021

The game has changed when it comes to recruiting. Hiring managers should prepare by putting together pitch materials (usually a 2-3 page deck) to give candidates a deeper look at your company and culture – beyond what’s on your website. Then it’s critical to sell, sell, sell. Experiment with a usage-based pricing model.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. They need fewer sales as a percentage of overall employees.

Payment Solutions 152

Payment Solutions Pricing Payments Payment Services 152

Full Session

NOVEMBER 8, 2022

They help you understand how to optimize your website, web app, or landing page. Now, let’s begin this comprehensive article by highlighting the basics of website session recording software. Session playback helps you focus on the video and pay closer attention to how visitors interact with your website or app.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

SmartKarrot

NOVEMBER 3, 2022

Work in collaboration with Sales, Account Management, Merchant Operations, and Marketing to deliver an outstanding Merchant experience from launch through onboarding. Provide continuous mentorship and development of your team, which includes recruiting, hiring, and training new specialists. Apply here: [link].

Merchant Services 19

Merchant Services Customer Success Sales Recruiting Sales Hiring 19

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Achieve a set KPI such as a number of clients called, retention target, etc.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. MRR, obviously. We talked about churn.

SaaS Payments 234

SaaS Payments Metrics Payment Methods Scale 234

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Some solutions, like Slack or Microsoft, are useful for any kind of business. What is Vertical SaaS?

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

ProfitWell

JANUARY 6, 2020

Companies will begin to diversify their offerings , launching and experimenting with varying promotions and services to increase subscribers, build loyalty, and drive sales. 2Checkout , online payment processing services, reminds us that although these numbers are pretty astounding, many companies will still struggle.

Payments 40

Payments Merchant Services SaaS Payments Payment Methods 40

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10

ChurnZero

APRIL 27, 2021

We certainly look at retention and net retention, though many of our companies have very few renewal cycles to evaluate at the time we invest. Other signs of explosive growth potential at this early stage are a highly efficient sales motion, though this is most often still a work in progress at this stage.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Intercom, Inc.

JUNE 15, 2021

Agile teams start small and move fast, collecting and incorporating feedback to iterate their way to bigger and better solutions quickly. Whether it’s software engineering , sales , or support, agile principles can enhance team performance and outcomes by focusing on the customer’s needs. The 9 principles of agile support.

Scale 235

Scale Payment Methods Payment Services Scaling 235

SaaStr

SEPTEMBER 13, 2020

You see that both organizations embracing this cloud movement, but specifically in COVID, more and more companies turning to the cloud as their solution for business continuity or for business growth in these times when shelter in place is making on-prem solutions difficult and in many cases, impossible to use.

Sales Hiring 159

Sales Hiring Scale Payments Cloud 159

SaaStr

NOVEMBER 21, 2019

We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. We are a purely B2B fund, focused on software and fintech. We’ve got half a billion into management. So if you’re a software founder in that stage, come talk to us.

New CTO 154

New CTO Sales Hiring B2C CTO Hire 154

SmartKarrot

OCTOBER 6, 2021

Role: VP of Customer Success Location: San Francisco Bay Area, US Organization: Three Pillars Recruiting As a VP of Customer Success, you will build, develop, lead, and continuously improve the Customer Success methodology and framework on a global basis. Own net retention of your book of business by retaining and expanding customers.

Merchant Services 3

Merchant Services Customer Success Sales Recruiting Payment Services 3

SaaStr

MARCH 13, 2020

So at about 13, I set up an eBay business, and we actually used PayPal obviously to process all of the payments. Harry Hurst: So throughout my teens and early 20s, I built companies ranging from fashion distribution, all the way to headhunting and recruitment. So I needed to figure out how I was going to make money and fund my life.

SaaS Payments 219

SaaS Payments Payment Methods Finance Payments 219