Totango

JULY 16, 2019

Instead of capturing the bulk of customer value at the initial sale, digital companies now rely on an ongoing process of renewal and upsell that can potentially continue for years. Track the Right Metrics. By focusing on metrics that closely influence business outcomes , you can better provide value.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

MAY 23, 2019

To create happy customers, you have to shift your focus from the sales event and toward the ongoing nurturing of existing customers. Accelerate onboarding to help the customer realize value early. Metrics that Reveal Upsell Opportunities. Satisfaction Metrics: Any customer feedback on your product is gold.

Customer Success 74

Customer Success Product ROI Enterprise Metrics 74

Totango

JULY 16, 2019

Instead of capturing the bulk of customer value at the initial sale, digital companies now rely on an ongoing process of renewal and upsell that can potentially continue for years. Track the Right Metrics. By focusing on metrics that closely influence business outcomes , you can better provide value.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

SmartKarrot

OCTOBER 18, 2021

Ensure Implementation processes and frameworks are established and utilized by the team to ensure consistently high quality, efficient, and appropriate implementations are delivered meeting all key metrics. Working collaboratively with sales to ensure a smooth handover and onboarding process that exceeds customer expectations.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

SmartKarrot

FEBRUARY 15, 2022

As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Build and lead a team of onboarding, customer training, and account management professionals.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

Totango

APRIL 28, 2021

In practical terms, Mr. Yuan has built a culture that values customer engagement above sales quotas and long-term customer growth above securing new business. Use the right customer success metrics. Use the Right Customer Success Metrics. The customer success metrics you should monitor include: How engagement affects revenue.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

CustomerSuccessBox

JUNE 8, 2021

Manage all aspects of client onboarding, including gathering information from customers, conducting training and initial account setup. Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52