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SaaStr Podcasts for the Week with Front and ICONIQ Capital — April 3, 2020

SaaStr

To date, Front have raised over $138M from some leading names including Sequoia, Eric Yuan @ Zoom, Ryan and Jared Smith @ Qualtrics, Michael Cannon-Brookes and Jay Simmons @ Atlassian and Frederic Kerrest @ Okta to name a few. How does this compare to the relationship of sales and marketing more traditionally?

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Apr 04 – Customer Success Jobs

SmartKarrot

By directing projects and programmes to enhance engagement strategies based on customer segmentation and fostering a culture of continuous improvement, you may define and optimise the customer lifecycle. Establish and maintain a top account funnel for prospective upsell and cross-sell opportunities.

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Unlearning the Growth vs. Costs Myth

OPEXEngine

With the right methodology, cost productivity discipline not only helps fuel steady growth and big initiatives but also are rewarded by shareholders, leading to substantially higher TSR, in both good times and downturns, according to our long-term research. Top-quartile companies can achieve both. Automation and digitization.

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Apr 04 – Customer Success Jobs

SmartKarrot

By directing projects and programmes to enhance engagement strategies based on customer segmentation and fostering a culture of continuous improvement, you may define and optimise the customer lifecycle. Establish and maintain a top account funnel for prospective upsell and cross-sell opportunities.

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A Roadmap to Customer Success for SMBs

SmartKarrot

This is the bottomline of implementing any customer success strategy. Traceability and accountability become more viable when you are aligned with a customer success roadmap. Prospects with third party validation of products tend to believe more easily and move through the sales funnel much faster. Customer acquisition.