Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Again, it was an easy to use model which scaled effective decision-making.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

ChurnZero

JUNE 12, 2020

As Customer Success teams continue to mature, and their need to scale and automate grows , having their own operations roles will become evermore essential and prevalent. Why You Need Operations to Scale. Again, if you replied, “Customer Success Director or above,” you’re not getting the most value from leadership.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

SaaStr

AUGUST 7, 2020

These companies can scale really efficiently. When you look at sales efficiency as measured by magic number, it’s quite good. And they do on operational efficiency frankly and our value proposition at Coupa has always been to help companies become more operationally efficient. Matt Garratt: Thank you.

Payment Solutions 150

Payment Solutions Pricing Payments Payment Services 150

SmartKarrot

DECEMBER 21, 2020

Apply here: [link] Role: Head of Customer Success Location: Austin, TX, US Organization: Atlassian As a Head of Customer Success, you will define and implement a strategy to improve customer experience, scale the team, develop talent, balance cost, lower churn, etc. Develop an environment and culture of customer tenacity throughout Atlassian.

Customer Success 10

Customer Success Scale Leadership SMB 10

SmartKarrot

OCTOBER 27, 2020

Operational efficiency. When these customers refer your product to their friends and acquaintances, it helps in more customer acquisition. How much are you planning to scale? The purpose of this blog is to give a generic framework to the leadership team to develop a customer success roadmap. Customer acquisition.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

SaaStr

AUGUST 15, 2020

So it’s about operational efficiencies, productivity gains, digital experiences and making sure we’ve captured those. And well, that simplicity theme obviously is so massive and also just doing more in the product when you have that massive scale that you all have at Algolia and New Relic has as well.

Payment Methods 203

Payment Methods Merchant Services Scale Payments 203

SmartKarrot

AUGUST 5, 2021

Understanding the Need for Product Operations. Having a strong product operations team can help a company’s leadership and management teams make better-prioritized decisions. It focuses on reducing costs and achieving company goals on time by improving operational efficiency. Like what you are reading?

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10