ChurnZero

JUNE 12, 2020

If you replied, “Customer Success Director or above,” you’re not prioritizing your team by spending valuable leadership time on administration when it should be used to build your team’s strategy and remove obstacles in their way. Again, if you replied, “Customer Success Director or above,” you’re not getting the most value from leadership.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

Neil Patel

OCTOBER 24, 2020

Onboarding Process. During onboarding, make sure you maintain open dialogue to make the process smooth and fuss-free. You can also carry out an internal survey or reference feedback. Talk to your past clients and ask them for references. Operations Consultants. What to Expect When Working with a Consultant.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

SmartKarrot

FEBRUARY 21, 2023

When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

AUGUST 5, 2021

Understanding the Need for Product Operations. Having a strong product operations team can help a company’s leadership and management teams make better-prioritized decisions. It focuses on reducing costs and achieving company goals on time by improving operational efficiency. Like what you are reading?

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

Point Nine Land

APRIL 21, 2021

This refers to the improvement of your main output metrics. This is an exercise that should be done with input/feedback of the leadership team. You just revamped the onboarding experience. Not everything is going to work for everyone. The article is using the word “growth” a lot.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SaaStr

AUGUST 15, 2020

So it’s about operational efficiencies, productivity gains, digital experiences and making sure we’ve captured those. Well, a couple of key takeaways for folks, I do believe in this concept of human first leadership, which is really what customer success is all about and what the future of the customer.

Payment Methods 189

Payment Methods Merchant Services Scale Payments 189