FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas.

Payment Solutions 86

Payment Solutions Payments Software Review Enterprise 86

User Pilot

MAY 8, 2024

Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Cultivate a customer-centric culture from leadership down.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Chargify

OCTOBER 4, 2017

In this post we dive into understanding the billing iceberg effect and what to consider when determining if you should build or buy your recurring billing solution. If we had used any other system, we would have had to write the code ourselves to handle our usage based billing. Time Is Money: Focus On Your Core Competencies.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

SmartKarrot

MARCH 8, 2022

Dana Soza Customer Solutions CEO, is one of the most prominent and revered Customer Success professionals in California, US. Daphne Lopes is a Customer Success leader with experience with operations, product management, and professional services (SaaS and Payments). Daphne Lopes. In turn, Diana helps her clients’ businesses grow.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

SaaStr

OCTOBER 4, 2019

Ep 270: Jeppe Rindom is the Founder & CEO @ Pleo, the simple spending solution for your company automating expense reports and simplifying company expenses. Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision.

Scale 138

Scale SMB SaaS Payments Sales Hiring 138

Upscope

JULY 18, 2021

How do we build a product story around Upscope that would resonate with customer support reps? Customer support is tough. If you interview most customer support reps they'll probably be polite about their job's stress points but dig a little deeper and the underlying pain emerges. Start with the pain point.

Payment Methods 52

Payment Methods SaaS Payments SaaS Payment Services 52