User Pilot
MAY 8, 2024
You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage.
ChurnZero
JANUARY 13, 2023
Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys. Do they have top performers in place who are operating efficiently and driving value? Reach out to one to two customers a week for a 20- to 30-minute interview.
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FastSpring
SEPTEMBER 3, 2020
As part of the P&C organization, I help to drive transformation and operational efficiencies within the talent organization and create talent attraction and acquisition programs. What was the onboarding process like as a remote employee at FastSpring? In this post, we’re featuring our Recruiting Manager, Elizabeth Faddis!
Neil Patel
OCTOBER 24, 2020
How to Find a Good Consultant – Getting the Interviewing Process Right. Onboarding Process. During onboarding, make sure you maintain open dialogue to make the process smooth and fuss-free. You can learn a lot about their personality, work ethics, and value that you may not identify while interviewing them.
OpenView Labs
MARCH 10, 2019
They receive personalized onboarding and periodic catch-ups on the progress of their projects. What this really means is “be patient and invest whatever time it takes to interview and hire the right people.” Just-in-time low-touch. Below are my top three: Hire the right people. Pay attention to the data.
Point Nine Land
APRIL 21, 2021
As interviewing 100 applicants can be quite draining, I recommend the following process: 1. A quick HR interview 2. Invite the candidate to a face-to-face or a Zoom interview. Culture fit interview. How to efficiently collect feedback from customer-facing teams? You just revamped the onboarding experience.
SaaStr
JULY 12, 2019
Below, we’ve shared the full transcript of Harry’s interview with Joe Chernov. Again, Todd at Pendo, Todd Olson, founder, CEO, he interviews pretty much everyone that comes through the door of this company. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin.
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