Intercom, Inc.

AUGUST 30, 2022

This is especially important for small teams, where you need to operate at a scale far beyond your headcount (without burning out your team by working around the clock). No matter how great a new tool may seem, it can’t replace strategy or processes, so make sure those are clearly defined first. Questions to ask.

Scale 163

Scale Payment Services Startup AWS 163

Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. This is a strategy that we’re replicating at Outseta, so far with James our lead designer.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Intercom, Inc.

APRIL 4, 2019

Imagine you went into a retail store and started a conversation with a sales rep. Despite the exponential growth they’ve gone through, Stripe have been refreshingly conservative about how quickly they grown the company from a headcount perspective. We just were never going to get that headcount. Be prepared to carry the water.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

Intercom, Inc.

AUGUST 29, 2019

How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. I worked with Jack Welch of GE for a couple of months to get his online MBA program off the ground, and when I started my first company way back in the day, Jack came to Boston to do one of his conferences.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

MARCH 17, 2020

Another way that customers become advocates is a personal relationship with the account team. We can also ask informally during a catch-up call, a site visit, personal email out to a ballgame, would you be willing to be an advocate for Talkdesk? One the first one, online reviews is a huge area of focus for our customer marketing team.

Scale 142

Scale Payment Services Sales Hiring Payment Methods 142

SaaSX

JULY 26, 2020

If all your customers sign up online and accept your terms & conditions, you don’t need this role. The great thing about a contract manager is that if you hire the right person, this role can also act as an internal project manager doing some legwork on security assessments. ” or “Can I wire payment?”

Sales Recruiting 64

Sales Recruiting Technical Review Scale Startup 64

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. So everyone is adjusting their go to market strategy. I think it’s a bit of a strategy.

Sales Hiring 159

Sales Hiring Scale SaaS Payments Payment Services 159

ChurnZero

MARCH 22, 2019

It’s especially great if you get payment up front and then know that customer is profitable from that point on. . We had one of our portfolio companies with 60% of their headcount reporting up through CS, and that’s how they focused and was the culture of the business. For example, Slack is a great land and expand type strategy.

Retention 61

Retention Payment Methods SaaS Payments Outsourced Development 61

Sales Hacker

JULY 16, 2020

of partner managers report that exchanging warm introductions with partners is part of their go-to-market strategy. In this environment, that personal touch is everything. This is the cousin of the above strategy. Generate new activity by asking your counterparts at your partner companies for introductions or guidance.

Scale 95

Scale Payments SaaS Payments Payment Solutions 95

Sales Enablement, SaaS and Growth

JULY 24, 2018

During this period I’ve learnt more than I ever thought possible about the SaaS business and my personal growth has accelerated with each passing year. The number of employees when things get particularly troublesome are three, 10, 30, 100, 300 and 1,000 - before company headcount hits these milestones you’ll need to rethink how you operate.

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131