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The ultimate customer support tech stack for 2022

Intercom, Inc.

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. All without burning out your team or budget. It includes: Live chat. Team Inbox.

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CEOs x Coronavirus

ProfitWell

Listen wherever you get podcasts: Your top subscription news. Call your fellow CEOs or Chief People Officers in your portfolio peer group, or peruse online and read documents. Slack, for instance, grew their sales headcount by 66% year over year, compared to 31% for other functions. How should CEOs address Coronavirus?

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6 Best Zuora Competitors and Alternatives: In-Depth 2023 Guide

FastSpring

Zuora is a recurring billing and monetization solution for: Subscription management Revenue recognition Payment collection Quotes And more… However, Zuora has one main shortcoming — it doesn’t handle sales tax or transaction liability for you. sales tax, VAT, or GST) that needs to be collected and how those taxes get remitted.

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Everything we’ve learned about scaling sales

Intercom, Inc.

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. John Barrows: Passion and work ethic. Everybody was on the same page.

Scale 172
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After Selling For $580M, Here’s What I Learned About SaaS During My Time At Buildium

Outseta

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. While these revenues are pay-per-use, rent payments are both large and regular.