Remove Headcount Remove Operational efficiency. Remove Sales Hiring Remove Technical Review
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Engineering Planning During Uncertain Economic Times

OPEXEngine

Do you need to make tough decisions about team headcount? Acquisitions, quarterly sales results, and new rounds of funding will require teams to work with management and determine the next steps. Slowing Hiring. This often means pulling back on hiring goals or pausing hiring altogether. Acquisitions.

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Insights from Typeform: Leveraging Customer Success to Scale Your Business

OpenView Labs

Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. I was originally hired as Head of Sales, but quickly transitioned to building out our customer success team in order to proactively improve retention. We segment our user base into three categories: Automated tech-touch.

Scale 69
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Mental Models to Help You Grow

Sales Enablement, SaaS and Growth

Operational efficiency. The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines. The key tenet is to understand the real job customers are using or “hiring” your product for. Inventing is to innovation as simplicity is to operational excellence.

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12 Customer Success predictions and trends for 2023

ChurnZero

First, digital CS will become a way of life due to flat or reduced headcount. Customer sentiment, intention, and level of trust can be surfaced and incorporated into more predictive customer health scores while providing valuable insights and feedback to CSMs and account managers. A few common themes emerged.

Trends 98
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Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”. But, in my experience, there’s very little written about what is the equivalent for Product Management. Are you done with product management?