SaaStr

MAY 10, 2023

Combining Strong Growth With A New Level of Efficiency. Revenue Up 30%, but Employee Count Only up 10%, to 7,055. At the end of the day, in SaaS, efficiency really comes from growing revenue faster than headcount. Almost everyone is doing more with … yes, more headcount, but only a smidge more.

Scale 274

Scale SMB Headcount New CTO 274

Crafty CTO

FEBRUARY 7, 2023

I’ve learned so much … most importantly, I think, that I love being a fractional CTO, a role that allows me to make use of everything I’ve learned and experienced over a long technology-focused career. What’s changing, rather, is the entity I’m delivering through – a new company called Crafty CTO.

CTO Hire 40

CTO Hire New CTO CTO Headcount 40

Valuize Consulting

OCTOBER 7, 2021

With global equations used to calculate investment-to-Revenue in traditional functions like Sales or Engineering , it’s often very straightforward to showcase the value and convince CFOs to invest in these organizations. NDR Efficiency: The New Customer Success Economics. These costs can be monetized or considered investments.

Customer Success 52

Customer Success New CTO Scale Headcount 52

ProfitWell

DECEMBER 6, 2019

If we succeed, the benefits go beyond retaining revenue: successful customers spread positive word of mouth which makes it easier to attract more customers. But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization. If we fail, our customers will churn.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

SaaStr

DECEMBER 3, 2020

Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Does it have to be tied to a number related to revenue? Bret was formerly the CTO at Facebook. In this case, the customer are your new colleagues. How should the success of marketing be measured?

Scale 180

Scale Sales Hiring Sales Recruiting Sales 180

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” And it was very successful. Product can do a huge amount there.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

FEBRUARY 28, 2020

Karl has been in every interview for every new hire for the first 6 years of the business, why? He had worked as a CTO at a startup when he dropped out of school. That was five and a half years ago and he is now our chief revenue officer. How do you think about allowing for agility as you grow and scale headcount?

Sales Hiring 220

Sales Hiring Scale CTO Hire CTO Coach 220