Valuize Consulting

OCTOBER 7, 2021

For many Chief Customer Officers and Customer Success (CS) leaders, this marks the beginning of a very stressful time as you prepare to have the challenging conversation with your CFO about how to properly invest in your Customer Success teams. This makes it challenging to secure investment. What are your CSM ratios?

Customer Success 52

Customer Success New CTO Scale Headcount 52

ProfitWell

DECEMBER 6, 2019

Your top subscription news. What’s the return on investment of your mom? And in this article he explains why, and proposes a different approach to thinking about the optimal CSM headcount to help you build a more effective customer success organization. And Sprinklr acquires Nanigans. Your mom has an ROI. Weekend Wisdom.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

SaaStr

DECEMBER 3, 2020

Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Bret was formerly the CTO at Facebook. And so, when someone’s walking in the door at a new company, so let’s use Loom as an example, they need to learn how to be a Loommate. Sam Taylor: And so, I met Bret.

Scale 189

Scale Sales Hiring Sales Recruiting Sales 189

Intercom, Inc.

JULY 21, 2022

Adam Risman , a former host of the podcast, asked Rachel what made that point when Rachel joined Slack in 2016 the right time to invest in growth marketing? For Slack, that was clearly the engineering and dev communities, who love new tools. They had occasional advertising here and there. Here’s Rachel.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Crafty CTO

APRIL 12, 2020

My friends at the Chicago CTO Group are very smart people, and everyone I’ve spent time with is practicing some form of agile effectively. Every piece of work starts with a raw idea, and with a raw idea in hand, our first step here is to “set the appetite”: how much of an investment is this idea worth?

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

SaaStr

FEBRUARY 28, 2020

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. Karl has been in every interview for every new hire for the first 6 years of the business, why? Loving our podcast content? What works?

Sales Hiring 222

Sales Hiring Scale CTO Hire CTO Coach 222