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Founders: Before You Hire a Sales Team, Consider These Options

Sales Hacker

New data about buyer psychology in B2B software purchases from Datanyze found that more than 50% of buyers would respond to cold pitches from people they know in person or from LinkedIn.) Keep the costs down Headcount is expensive. You’ve got the connections and authority. And this is a big deal. Need a proof point?

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The 9 best tools for your early-stage startup tech stack

Intercom, Inc.

But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale. This is especially important for small teams, where you need to operate at a scale far beyond your headcount (without burning out your team by working around the clock).

Scale 163
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The Playbook to Building a Customer Reference Program with Talkdesk SVP of Client Services Gillian Heltai (Video + Transcript)

SaaStr

Those customers are some of our most powerful references because we get to bring them in and they tell the story not only of what it’s been like to work with Talkdesk over many years, but they also get to tell our innovation story for us. So much of what Talkdesk sells on is innovation and trust. What am I going to get?

Scale 141
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Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center

Intercom, Inc.

Embodying Zapier’s mission to make teams more agile and innovative is the company’s customer support organization, focused on empowering their customers to be successful using automation in order to free up precious time to focus on important work. All of these components had us zero in and focus on customer outcomes,” he says.

Payments 118
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Rules to Run Your SaaS Business By

Sales Enablement, SaaS and Growth

I’ve been working within the software as a service (SaaS) industry for more than five years now. The number of employees when things get particularly troublesome are three, 10, 30, 100, 300 and 1,000 - before company headcount hits these milestones you’ll need to rethink how you operate.