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Founders: Before You Hire a Sales Team, Consider These Options

Sales Hacker

In addition, approximately 35% of startups fail because there is no market need for their products or services. And that may include owning and executing the sales process , from initial outreach and lead generation to closing deals — not hiring a sales team right away. And 20% of startups get plain out-competed.

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The 9 best tools for your early-stage startup tech stack

Intercom, Inc.

But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale. This is especially important for small teams, where you need to operate at a scale far beyond your headcount (without burning out your team by working around the clock).

Scale 163
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The Playbook to Building a Customer Reference Program with Talkdesk SVP of Client Services Gillian Heltai (Video + Transcript)

SaaStr

Learn from Talkdesk SVP of Client Services how to build a Customer Reference Program. Gillian Heltai | SVP, Client Services @ Talkdesk. I’m the senior vice president of client services at Talkdesk. Why do they need to be involved in that process?” So much of what Talkdesk sells on is innovation and trust.

Scale 142
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Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center

Intercom, Inc.

Richard Hall is the Director of Support Operations at Zapier , the platform built to democratize automation and eliminate manual “busy work” by enabling teams to integrate web applications and build smoother workflows. I definitely see support for customers as more a whole help solution, rather than a ticketing solution”.

Payments 118
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Rules to Run Your SaaS Business By

Sales Enablement, SaaS and Growth

I’ve been working within the software as a service (SaaS) industry for more than five years now. Rule of 3 and 10 - everything breaks when you grow It’s important to recognise (and plan for) that how you operate will fundamentally change as your business grows. Retention trumps acquisition.