Intercom, Inc.

OCTOBER 1, 2022

Customer self-service takes a variety of forms, including but not limited to: help centers or knowledge bases, customer portals, FAQ or glossary pages, mobile apps, AI-powered chat and messaging services, or customer communities. It can help a company lower costs.

Machine Learning 104

Machine Learning Artificial Intelligence AI Customer Support 104

Upscope

JANUARY 4, 2021

What's even more interesting is how bots are starting to integrate with on-page onboarding and guidance systems to show the customer how to do something. Right now the knowledge base and bot market seems to be expanding rapidly and I expect the integration into onboarding flows and more will evolve to our collective benefit.

Software Review 52

Software Review Systems Review Technical Review Scale 52

User Pilot

JUNE 28, 2021

As the user experience is becoming increasingly important (even more so than product and pricing for many brands), improving user engagement is crucial. CEM Strategy #1: Personalise user onboarding using data. CEM Strategy #3: Act on user sentiment data in real-time. CEM Strategy #4: Celebrate customer success.

Engagement 105

Engagement Strategy Marketing SaaS 105

User Pilot

MAY 25, 2023

How can you translate a survey into a language that your users prefer? Finally, it shows how you can translate your surveys easily and automatically with Userpilot to collect user sentiment data. Finally, it shows how you can translate your surveys easily and automatically with Userpilot to collect user sentiment data.

Sales Hiring 98

Sales Hiring SaaS Outsourced Development Market Research 98

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started. Onboarding.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

Chart Mogul

SEPTEMBER 15, 2023

Benchmarks across the PLG user journey The hardest part of PLG might actually be… marketing?! For one, no one thinks about monetization on the basis of some abstract “lifetime”: in this second act of the mobile economy, users are sticky, products are enduring, and monetization streams are complex. Forget about Threads. Guess what?

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ChurnZero

JULY 2, 2021

So, you want to ensure that users love your product and that you’re soliciting and applying their feedback. Obsess over onboarding. Onboarding has a long-lasting impact with deep ties to a customer’s likelihood to churn. Churnopedia: A Glossary of SaaS Definitions & Metrics for Customer Success.

Retention 97

Retention Revenue Sales Hiring Churn 97