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PODCAST 65. The Framework to Deliver Exceptional Customer Success w/ Kim Rose

Sales Hacker

Kim herself is an incredible executive, and she walks through both professional lessons about how to scale a customer success organization, but also life lessons about how to reenter the workforce. She has more than 15 years experience building and scaling customer focused organizations at SaaS companies. It’s a fantastic show.

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How to Hire A Great VP Sales: The Full Video and Transcript

SaaStr

You have to create a repeatable process if you’re going to scale up the sales team. When you hire a VP of Sales and all they want to talk about in the interview is strategy, strategy, strategy, I’m not sure they’re a closer. They know how to scale. Whatever you do, hire two. How do I increase pricing?

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SaaStr Podcast #356 with Atrium Co-Founder Pete Kazanjy

SaaStr

Below, we’ve shared the transcript of Harry’s interview with Pete. Like a VP of engineering would go to some conference, and hear someone on stage talking about how they need to be spending all their time doing recruiting, etc, etc. Either A, you get good at low scale, talking with and engaging these prospects.

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Building a Stellar Engineering Organization

SaaStr

Scott Beechuk, Partner at Norwest Venture Partners, brings together world-class SaaS engineering leaders Claire Hough, Vijay Gill and Weiping Peng for a dynamic conversation on where SaaS technology is headed, how to build top performing engineering teams and what it takes to lead in today’s high-velocity engineering environment.

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Engineering Your Own “Luck”: The 3 Key Rules of Building Globally Distributed Teams with Eventbrite (Video + Transcript)

SaaStr

I started right at the end of 2011, and I started in the role of VP of engineering. The company was 145 people, 40 of which were engineers. We had been still growing in San Francisco, one extra office in Mendoza, and in scaling our company we were finding that customer service was a really big expense for us.