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5 Challenges in Moving Upmarket and How to Overcome Them with Salesforce Ventures

SaaStr

Salesforce Ventures interviewed several sales leaders in the space — Gong, Miro, Monday, Okta, and Wiz — to get an informed perspective on the challenges and lessons learned moving upmarket. You always have to build more relationships within the customer organizations Gong, as an example, started as an SMB platform and went to Enterprise.

Scale 192
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Gong’s Linda Lin on customer success strategies for moving upmarket

Intercom, Inc.

These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone. So how do you create a strong, enterprise-ready team? You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Finding the right skillset.

Scale 177
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Sales–Product Tension: The Secret to Segment’s Success

Andreessen Horowitz

Joe: The first time I met you was in the interview process. And so, as I went around and I interviewed some of the other executives, I heard similar things. Because you sell in the enterprise in a very different way than you sell in SMB. And in our case, our SMB customers didn’t need any help to get it implemented.

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Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

As interviewing 100 applicants can be quite draining, I recommend the following process: 1. A quick HR interview 2. Invite the candidate to a face-to-face or a Zoom interview. Culture fit interview. All-in-all, this is not uncommon to screen through more than 100 applicants to find 1 fit. If you like what you read in 2.