Totango

APRIL 5, 2019

Every company is different and every customer comes in with different expectations, but these broad areas cover most of the key insights into customer satisfaction: Business Metrics: Measuring how engagement affects revenue. Adoption Metrics: Measuring the customer’s use of the product. Revenue or logo churn. Gross upsell.

Customer Success 73

Customer Success Metrics Customer Lifetime Value Product ROI 73

Totango

MAY 23, 2019

Proactively engage customers with personalized campaigns. You might look at measurements such as: Usage Data: If a customer is using the product frequently or is heavily leveraging specific functions, then it is time to offer them access to premium features or other advanced products. Nurture the growth of each account.

Customer Success 74

Customer Success Product ROI Enterprise Metrics 74

CustomerSuccessBox

NOVEMBER 24, 2021

ROI helps to prove customer value. By showing that the ROI is greater than the amount that was invested. By quantifying how the customer feels and how s/he engages with your product. ROI of implementing a Customer Success is also an important measure. The software does exactly that!

Underperforming Technical Team 52

Underperforming Technical Team Social Media Customer Success Branding 52

SaaStr

FEBRUARY 7, 2020

Given the wide variety of vendors and software that CIOs have to really engage with? Once you do get in front of them, often people say about the importance of really selling the long term vision of kind of the product roadmap itself, and how that really plays into how they think about the partnership.

Scale 167

Scale Underperforming Technical Team Investment Sales Hiring 167