Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. I’m recording the first in what I expect to be a series of interesting interviews.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

FEBRUARY 28, 2020

Karl has been in every interview for every new hire for the first 6 years of the business, why? Below, we’ve shared the transcript of Harry’s interview with Karl. He had worked as a CTO at a startup when he dropped out of school. I know you interviewed every candidate for the first six years at the company.

Sales Hiring 217

Sales Hiring Scale CTO Hire CTO Coach 217

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. Now, without further ado, let’s listen to this interview with Vishal Sunak. It really lended itself to being this new category, this post signature type of contract product. Vishal Sunak: Thankfully now I have a great sales team filled with great sales leadership.

Scale 107

Scale CTO Hire Scaling CTO Coach 107

Teamgate

JANUARY 14, 2019

In my opinion, the biggest downside to working in-house, whether it is a big brand or a startup, is that the messaging remains the same: the tech can evolve and it may have new features, yet the story around it tends to remain the same. Nobody buys anything new without googling everything about the company. Expecting miracles.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

SaaStr

DECEMBER 13, 2019

Below, we’ve shared the transcript of Harry’s interview with Yousuf. Things are just moving at such a dizzying pace that you have to really be able to reiterate an education through repetition is probably one of the advice that I tend to basically give to founders. Is that a new innovation in org structures and the remit of the role?

Technical Advisors 153

Technical Advisors Scale Technical Review Payment Solutions 153

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 190

Payment Methods Merchant Services Scale Payments 190

Outseta

NOVEMBER 19, 2019

That’s pretty wild if you think about it, but the source of the problem is quite clear to me: CMOs are failing to build trust with their CEOs and leadership teams. Just as a CTO may have to explain the importance of technical projects to a CEO, the CMO needs to educate the CEO on the various ways marketing can drive their business.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50