Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. While these revenues are pay-per-use, rent payments are both large and regular.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Intercom, Inc.

DECEMBER 15, 2020

Zapier’s support organization currently stands at close to 100 in headcount – almost a third of the entire company. Despite being a tool for automation, the accessibility and ease of use of the Zapier platform means that its customer base ranges far beyond developers. Understanding the customer. Offering support at just the right time.

Payments 118

Payments Payment Services Payment Solutions Payment Methods 118

Intercom, Inc.

AUGUST 29, 2019

How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. I worked with Jack Welch of GE for a couple of months to get his online MBA program off the ground, and when I started my first company way back in the day, Jack came to Boston to do one of his conferences.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

User Pilot

APRIL 7, 2022

UX analytics stands for user experience data and it’s all about gathering and interpreting data about user’s behavior on a website or in-app by tracking actions like: moves of a cursor(mouse) within web pages. There are two methods of user research — qualitative and quantitative. Get a demo and see how! ” moment.

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

Sales Enablement, SaaS and Growth

JULY 24, 2018

During this period I’ve learnt more than I ever thought possible about the SaaS business and my personal growth has accelerated with each passing year. The number of employees when things get particularly troublesome are three, 10, 30, 100, 300 and 1,000 - before company headcount hits these milestones you’ll need to rethink how you operate.

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131

The SaaS Garage

JULY 28, 2021

More simply, Contentful provides customers with a service that will deliver images, words, and other content to their applications and websites around the world, quickly. as Twilio served the communications market and Stripe the payments space, Contentful wants to handle the world’s digital content.

API abstraction (application programming interface 52

API abstraction (application programming interface Payment Solutions Payment Services Payment Methods 52

SaaStr

JUNE 16, 2020

Matt Garratt: And it’s not just going to be we think in things like work from home tools like Zoom or IT solutions like VPN, but it’s really going to transform how business is getting done, whether that’s online education and learning. Right now, learning for companies is only at 10% online. There’s a link here.

Sales Hiring 157

Sales Hiring Scale SaaS Payments Payment Services 157

SaaStr

MARCH 17, 2020

Another way that customers become advocates is a personal relationship with the account team. They’re going to develop a really close relationship with a sales representative. We can also ask informally during a catch-up call, a site visit, personal email out to a ballgame, would you be willing to be an advocate for Talkdesk?

Scale 142

Scale Payment Services Sales Hiring Payment Methods 142

ChurnZero

MARCH 22, 2019

How to develop a customer health score and key customer events to track. It’s especially great if you get payment up front and then know that customer is profitable from that point on. . You of course would rather buy from your CS person. How to measure the impact of churn on your company. You Mon: That’s a great question.

Retention 61

Retention Payment Methods SaaS Payments Outsourced Development 61