Totango

APRIL 5, 2019

Adoption Metrics: Measuring the customer’s use of the product. Outcome Metrics: Measuring the customer’s product ROI. As such, it is important to measure customer success engagements against revenue goals, including: Net retention. Remember, all customer success metrics should lead to action. Revenue or logo churn.

Customer Success 73

Customer Success Metrics Customer Lifetime Value Product ROI 73

SmartKarrot

FEBRUARY 15, 2022

Create a customer success playbook and programs that increase customer satisfaction, loyalty and retention, product adoption, and engagement. Ensures direct reports are aware and follow established ethical business practices and the Company’s Code of Conduct to create a supportive and productive working environment.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

CustomerSuccessBox

NOVEMBER 24, 2021

– Identify the attributes that would help you to slice and dice the data to see strengths and weaknesses. Cut through the noise to calculate the ROI. For example- A customer faced an “error” message while using the product. ROI helps to prove customer value. Create an Excel spreadsheet.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Customer Success Branding 52