Totango

APRIL 5, 2019

Adoption Metrics: Measuring the customer’s use of the product. Outcome Metrics: Measuring the customer’s product ROI. As such, it is important to measure customer success engagements against revenue goals, including: Net retention. Remember, all customer success metrics should lead to action. Revenue or logo churn.

Customer Success 73

Customer Success Metrics Customer Lifetime Value Product ROI 73

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. set by your manager. Managing customer billing and renewals.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

SmartKarrot

FEBRUARY 15, 2022

Create a customer success playbook and programs that increase customer satisfaction, loyalty and retention, product adoption, and engagement. Ensures direct reports are aware and follow established ethical business practices and the Company’s Code of Conduct to create a supportive and productive working environment.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

CustomerSuccessBox

NOVEMBER 24, 2021

ROI helps to prove customer value. By showing that the ROI is greater than the amount that was invested. By quantifying how the customer feels and how s/he engages with your product. ROI of implementing a Customer Success is also an important measure. It will assist in knowing the impact of CS on customer value as well.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Customer Success Branding 52