Everyone in SaaS Needs to Do Customer Support. At Least Until You Have 50-100 Employees. But Ideally, Forever.
SaaStr
NOVEMBER 6, 2020
A ways back we noted a great rant by David Marcus , now of Facebook, and previously President of PayPal. Complaining his employees weren’t using PayPal apps. But PayPal isn’t Google. I’m not sure it’s something your sales reps would ever use if they didn’t have to sell it. Or Facebook.
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