Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster. 12 help desk metrics to track for more effective customer support.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! When you get that thing where you’re a rational person and you think it will be great and 99 out of 100 people think it’s bad, that’s when you have opportunity. I was a software developer, a product person. Get tickets here.

Sales Hiring 337

Sales Hiring Underperforming Technical Team SaaS Headcount 337

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. For Natasha, the answer is a resounding yes.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. It becomes harder for the folks running things to make time to be inside their customers’ minds. Speak the customer’s language. Short on time?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Intercom, Inc.

MAY 19, 2022

After all, while metrics help us measure the impact of our work, they only support a narrative. We wanted a deeper view into the industry, and so, we surveyed almost 300 leaders across a range of industries to discover the key trends emerging in the customer support space. Declan Ivory , VP of Customer Support at Intercom.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

FastSpring

JANUARY 31, 2023

Table of Contents What areas of the payment lifecycle will you be able to manage and what other software will you need for a complete payment solution? Eventually, you’ll need additional software to manage complex recurring billing needs, accept more payment methods around the world, or create a customized checkout process.

Payment Services 136

Payment Services Payment Methods Merchant Services Payment Features 136

ChurnZero

JUNE 3, 2022

For starters, the CS role has earned its rightful spot as one of a startup’s first ten hires. VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You Mon: When I think about being a leader, it’s all about how do I get my team to succeed.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52