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Straight from a SaaS CCO with Yellow.ai’s CCO with Shekar Murthy, Chief Customer Officer at Yellow.ai with Yamini Jain, Co-founder at Global roots inc How to manage a SAAS startup effectively? with Dumindu Tennakoon, General Manager at appiGo International Pvt Ltd How to achieve more with OKRs?
This happens with some regularity in SaaS, I’ve learned (and to be clear: I’m not talking about any company I’ve invested in, am an advisor to, board member of, etc – Because when it’s still a very small team, with no true management team … co-founders can kind of hack it to $1m-$2m in ARR together.
Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!
She’s a sales leader with an accomplished background at several tech startups. Jo-Anne Jaspen i s a passionate growth strategist, B2B revenue leader, mentor, and startupadvisor. Her coaching and training is centered around a simple idea: successful sales is based on 3 building blocks: authenticity, transparency and curiosity.
To investigate, Ryan Law, former CMO and cofounder of Cobloom, performed an analysis of six recent churn reports or studies and found that there is no consensus on the average churn rate for SaaS companies. On a high level, a churn analysis is simply analyzing the rate at which you are losing customers. But is this purely anecdotal?
How long is a startup a startup? It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. Are we still a startup? According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.”
Again, I am a big believer in the power of customer storytelling for helping sales outcomes. Nikki Ivey is Cofounder of SDRDefenders and Head of Growth Development at Cultured Perspective, a Black owned Startup Consultancy. “An entrepreneurial leader and advisor from a technology background. Nikki Ivey.
Adam is a master of building 0-1 and an incredible product and design leader, having cofounded Monospace and most recently served as a founding member of the Amazon Explore team. The Co-Founders brought in an insanely talented team: Pleasant Middelhof , (COO), Jeremy Jonas (CTO), and Carl Gunderson (Software Engineer).
To date, Chen has raised over $146M with Tipalti from the likes of Oren Zeev, Dan Rose, Mike Chalfen and then Greenspring, Truebridge and 01 Advisors to name a few. Why does Chen believe so much of his success is derived from saying no to customers? How does Chen determine which customer feedback to ingest vs to reject?
I think companies like Facebook and Google and of course Dell is headquartered out there had some pretty established large teams, but the startup scene of startups coming out of Austin wasn’t comparable to a lot of the Silicon Valley-headquartered companies, and so Dropbox was actually a pioneer in opening up the office.
Dave Kellogg is a leading technology executive, independent board member, advisor and angel investor. In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor.
I’d like to welcome first FastSpring’s original CEO and one of the original cofounders, Mr. Dan Engel. I’m excited to be here and I’m excited we made it to such a successful 20 year journey. and they were more technically focused. Dan, welcome to Growth Stage. Dan Engel (00:53) Thank you very much.
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