Remove Customer Success Remove Software Engineering Remove Underperforming Technical Team
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A Look Back: “SaaS Metrics Masterclass: Key Business Metrics, Pricing Strategies and Billing Models with Stripe’s Head of France and Southern Europe, Guillaume Princen” (Video + Transcript)

SaaStr

The second constituent there is the developer. Why do developers love SaaS products? How much is a customer going to bring you over his lifespan using your product? Customer acquisition. Low touch you’re gonna talk a lot about what we call customer success teams. They love SaaS products.

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Guru’s Rick Nucci on using automation to scale your customer experience

Intercom, Inc.

For Rick Nucci, customers will win as long as AI empowers employees to do more of what they do best – that is, dealing empathetically with other humans – while skipping tedious busywork that could be handled just as well by a bot. For us, that first fit was with growing sales teams. Rick : That shift came about around 2016.

Scale 156
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PODCAST 129: The Keys to Building and Scaling a Company from Scratch with Vishal Sunak

Sales Hacker

They sell that product to general councils, operations teams, and deal desks. They sell that product to general councils, operations teams, and deal desks. Keep the promise of sales enablement and keep your team doing what they do best, which is winning. Welcome to the Sales Hacker podcast.

Scale 119
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2021 in conversation: Learnings from the podcast

Intercom, Inc.

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. On the surface, B2B customer support issues might look quite different from those of B2C. Webflow’s Maggie Hott on building a scalable sales team from the ground up. Intercom on Product: Keeping the momentum going as you scale.

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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 137
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How to Acquire a $400B World-Class Company by WePay (Video + Transcript)

SaaStr

We grew our team by 50% this year, continuing to grow. So I think like anything it’s been good and bad. Bill Clerico : We, I think are going after super exciting part of the market, which is software companies trying to embed payments. And I think our team has done that too. Tina Hsiao : Yeah. Tina Hsiao : Yeah.

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SaaStr Podcasts for the Week with Mapistry and Slack — November 29, 2019

SaaStr

How does Allie advise other founders on scaling sales teams? How does Allie think about the importance of focus applied to customer segmentation today? How does Allie measure true customer success? And I said like “computer programmer” or “software engineer” or something like that.