SaaStr

JUNE 29, 2025

I dream about clients telling me, ‘Hey, I did not receive my payment today. ” In Y Combinator’s 10-week program, Deel burned through 20% of their time selling a payments platform that nobody wanted. ” The Discovery : Companies didn’t just need payments—they needed payments plus compliance.

Payment Services 189

Payment Services Sales Hiring Payment Solutions SaaS Payments 189

FastSpring

DECEMBER 11, 2020

But as a digital seller and online business owner, sometimes you need a quote that gives you more than warm, fuzzy feelings. To help get your head back in the game, here are some of our favorite ecommerce quotes from the best in the biz. I really like the way he thinks about the customer experience. Online Marketing.

Payment Methods 148

Payment Methods Underperforming Technical Team New CTO Payment Services 148

Tom Tunguz

FEBRUARY 26, 2025

To be effective, a startup’s pricing strategy must align with its marketing case studies, website messaging, PR releases and sales pitches. Second, annual contracts often include terms that require pre-payment up-front which rewards the startup with lots of cash to grow faster. How about a 50 person SaaS company?

SaaS Payments 283

SaaS Payments Pricing Strategy Scale 283

Stax

MAY 23, 2025

If youre a software provider looking to boost revenue, streamline operations, and deliver more value to your users, ISV integrated payments can be a game-changer. Embedding payments directly into your platform can unlock tremendous benefits both for you and your users. The best part?

Payments 88

Payments Payment Services Merchant Services SaaS Payments 88

SaaStr

SEPTEMBER 22, 2021

It loses money on the hardware (gross margin negative) and the payments solutions have barely a 20%+ margin and constitute the vast majority of revenue today. Wix has a similar challenge at $1B+ in ARR , where its website SaaS has high margins but its payments products for eCommerce have a 29% margin.

Payment Methods 325

Payment Methods Payment Solutions Payments Cloud 325

Stax

JUNE 3, 2025

From CRMs to payment processors, you can connect your favorite tools to create a seamless, customized workflow that boosts efficiency and data accuracy. Scales with your business Whether you’re onboarding your first customer or your thousandth, SaaS platforms can grow with you.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

Intercom, Inc.

MARCH 10, 2022

With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Stax

JUNE 24, 2025

Consumers are increasingly gravitating towards cashless payment options, including debit card and credit card payments, as well as online payments, contactless payments , and mobile credit card processing services. A smooth, secure payment experience builds customer trust. Scalability is key.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Features 88

SaaStr

APRIL 1, 2023

Rewind The Clock — How Did We Get Here Most small businesses in pre-2010 didn’t have computers in their store or restaurant. Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. Everyone was stuck in place and online was the answer.

Scale 245

Scale SMB Merchant Services Payment Methods 245

SaaStr

NOVEMBER 21, 2022

Build your sales, marketing, customer success, and product development efforts around the needs of your ideal client.”. Brex identified start-ups and technology companies struggling to find credit as its ICP and built their sales, marketing, customer success, and product strategies around this.

Payments 243

Payments Payment Methods Embedded Payments Scale 243

Stax

JUNE 17, 2025

The world of payments is constantly evolving, with new technologies and shifting business demands reshaping how money moves. In an interview with Karen Webster , CEO of PYMNTS , Paulette Rowe , CEO of Stax, pulled back the curtain on the critical strategies and innovations driving the next wave of payment partnerships.

Payments 88

Payments Merchant Services Payment Solutions Payment Services 88

Unbounce

JANUARY 6, 2025

A landing page funnel guides potential customers through your sales process. It’s a series of steps designed to convert visitors into leads and eventually into paying customers. Unlike a regular website, a landing page funnel focuses on specific actions you want visitors to take, like signing up for your email list or purchasing.

Sales Funnel 111

Sales Funnel Payment Methods SaaS Payments Payment Services 111

User Pilot

NOVEMBER 7, 2024

Product demos can be used at various stages in the customer journey, such as on your website to engage potential customers, in email campaigns to nurture leads, during sales calls to provide a “try before you buy” experience, and for customer onboarding to help new users get up to speed quickly.

Payment Methods 103

Payment Methods Payment Solutions Software Review SaaS Payments 103

FastSpring

AUGUST 6, 2024

We provide an all-in-one payment platform for SaaS, software, video game, and other digital product businesses, including VAT and sales tax management, payment localization, and award-winning consumer support. FS: So you mean our customers are able to leverage an experts global tax strategy without lifting a finger. RH: Correct.

Merchant Services 167

Merchant Services Payment Services Outsourcing Services SaaS Payments 167

SaaStr

MAY 4, 2022

Market trends: why is it easier than ever to build an online business? Despite all these growing pains, it’s still never been a better time for online businesses. You can now outsource most of your business needs, from e-commerce (like Shopify) to website building (like Wix). Design a product that aligns you with your customers.

Payment Features 259

Payment Features Payment Services Outsourcing Services Payment Solutions 259

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 159

Customer Success VP of Engineering Payments Payment Methods 159

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Billing: Zuora.

Payment Solutions 117

Payment Solutions Payments Customer Success Payment Methods 117

FastSpring

AUGUST 2, 2023

Now as a successful international business, TestDome has been with FastSpring through all of it, and even when other payment platforms launched intriguing new products, Mario never saw a good reason to leave FastSpring. Here’s why. Set up a demo or try it out for yourself. Selling internationally is key to their business model.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

Stax

MARCH 16, 2025

In other cases where the users may use more robust features or come across unique issues, this includes having access to a customer service representative they can reach out to. Even if you believe your technology is easy to set up and use, it may not be for the average person.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

ChurnZero

MAY 16, 2025

It’s the ultimate technology dilemma for customer teams and the execs who control budgets: should you buy or build your customer success platform? It’s harder to do on your own, and you’ll be less successful ultimately. The resourcing drawbacks of a custom CRM build. Marketing automation (e.g.,

Payments 52

Payments Customer Success Payment Solutions Payment Services 52

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Onboarding.

Payment Solutions 106

Payment Solutions Payment Methods Retention Customer Success 106

Payrix

JUNE 10, 2025

White label merchant processing enables third parties like integrated software vendors (ISVs) or independent sales organizations (ISOs) to customize and sell the payment processing technology and services of a payments provider under their own brands. Learn more about the value of Embedded Payments.

Merchant Services 100

Merchant Services Payment Services Payments Payment Solutions 100

SaaStr

AUGUST 18, 2022

ChurnZero is Customer Success software for growing SaaS and subscription businesses. Stax is an industry-leading payments technology provider that is revolutionizing the payments processing experience completely. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service.

Stax 54

Stax Payment Services Payment Solutions SaaS Payments 54

SaaStr

MAY 25, 2024

Lesson #1: Invest In Customer Support Early Cloudinary strongly believes that customer success and support are enablers of PLG growth and aren’t just a cost center. If you think about Cloudinary’s core audience in the beginning, developers, the fifth employee they hired was the first person in the customer success group.

Scale 312

Scale Sales Hiring SaaS Payments Development 312

SaaStr

SEPTEMBER 26, 2019

The first thing SMBs did was look at their credit card payments and cancel everything they could. But second, enterprise customers all renewed. They still needed to process payments, track orders, ship orders, run financials, sign contracts, store data, etc. Almost irrationally. Almost all of them. functioned.

SaaS Payments 280

SaaS Payments Sales Hiring Scale SMB 280

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional.

Customer Success 107

Customer Success Payment Methods Payments Payment Services 107

FastSpring

SEPTEMBER 19, 2024

It’s especially important to note that Digital River is a merchant of record (MoR), which means that many payment service providers may not include the kind of comprehensive services you’re used to with an MoR. Three other payments options in 2024. What Makes a Merchant of Record Different From Payment Service Providers ?

Merchant Services 78

Merchant Services Payment Methods Payment Services Payments 78

Payrix

APRIL 17, 2024

You’ve decided to offer Embedded Payments to your customers. Adding Embedded Payments gives you an exciting opportunity to grow your business and solve real pain points for your customers. However, to capture success you’ll need to promote your new payments offering with customers and prospects.

Payments 130

Payments Embedded Payments Merchant Services SaaS Payments 130

Intercom, Inc.

OCTOBER 16, 2019

Can one person buy via a credit card or will multiple stakeholders need to be involved? Goal of website. Minimizing in-person support is crucial given the tight margins, so detailed online support will be paramount as it enables people to self-serve without needing to actually contact support. Gaining new customers.

Business Model 195

Business Model Scale Pricing Payment Methods 195

SaaStr

MAY 8, 2021

bills, “payment terms”, and often, repeated follow-up. Most start-ups don’t have a good enough finance person or firm to be good at collections. But getting paid in a simple ACH or credit card payment each month can be magical. Annual deals can create unnecessary customer friction. More on that here.

SaaS Payments 312

SaaS Payments Payment Services Scale Payments 312

Tom Tunguz

MARCH 19, 2020

Some of these customers will be insulated from the virus. Customer success and account management teams should focus on understanding customer health. This is important to project churn rates, assess timing of software payments, and estimate the impact on cash flows/burn. Others may benefit from it.

Startup 247

Startup SaaS Payments Payment Services Payment Methods 247

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. It’s also about payment methods.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Billing: Zuora.

Payment Solutions 94

Payment Solutions Payments Customer Success Payment Methods 94

Totango

DECEMBER 15, 2020

Customer success is the key to building strong customer relationships. When your brand helps your customers succeed at their goals, they want to continue your relationship. Customer success nurtures the positive experiences of your brand, promoting repeat business and retention.

Customer Success 117

Customer Success Payments Payment Methods Payment Solutions 117

SaaStr

JULY 20, 2021

Cecily Sackey, Senior Customer Success Manager @ Capchase & Alex Pedraza, Head of New Business @ Capchase. Invent a new type of auto insurance called fractional insurance to meet changing consumer needs and mobility methods, such as car-sharing.- 3 Ways Payments Drive Growth for SaaS Companies with Adyen’s SVP.

Payments 274

Payments Payment Services SaaS Payments Banking 274

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. The path to success is filled with challenges at every milestone. Listen to your team.

Sales Hiring 274

Sales Hiring Payment Services SaaS Payments Scale 274

SaaStr

DECEMBER 28, 2023

At a recent Workshop Wednesday , SaaStr founder and CEO Jason Lemkin answered the community’s most pressing questions about SaaS — from investor appetites and IPOs in 2024 to managing and hiring a Head of Sales as a solo founder to AI and the future of customer success. It’s 10x more work, but meeting in person is 10x better, too.

Sales Hiring 297

Sales Hiring Payment Solutions AI SaaS Payments 297