User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. They also manage finances and supervise one or more engineering teams. In large companies, the CSM also oversees other customer success roles.

Sales Hiring 90

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 90

FastSpring

APRIL 26, 2022

Ryan theorizes that there’s not enough data out there to get a more accurate picture of SaaS churn because it’s not something most companies want to be very transparent about. If you lose 7% of your customers to churn over a year , that’s a way different number than losing 7% of your customers every month. Why such a wide range?

Benchmarks 115

Benchmarks Churn Payments SaaS Payments 115

User Pilot

MARCH 25, 2024

Because it improves your business’ profitability, understanding and reducing churn also gives you a better customer acquisition cost to customer lifetime value (CAC: CLV) ratio. To calculate the churn rate, divide the number of customers lost by the total number of customers at the beginning of that period.

Underperforming Technical Team 79

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 79

User Pilot

APRIL 8, 2021

We live in an era of big data. According to Hosting Tribunal , more data was created in the last two years than in the rest of human history combined! It therefore stands to reason that the companies that thrive are constantly collecting and analyzing data about customer behavior, and pivoting their offerings accordingly.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

ProfitWell

MARCH 11, 2020

Your customer retention rate (i.e., the percentage of customers who continue to use and resubscribe to your service over time) is your golden ticket to profits. Again, a great customer acquisition rate with a bad customer retention rate is akin to throwing water into a leaky bucket. Customers cancel for a reason.

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

ProfitWell

SEPTEMBER 24, 2019

You don’t understand who your customers are, and you have no idea if you’re driving them away with poorly framed pricing packages or missing the chance to elevate your growth by charging more for your products or services. In the subscription-based pricing model, customers pay on a regular basis for continued use of a service or product.

Pricing 64

Pricing SaaS Payments Strategy Payments 64

User Pilot

MAY 9, 2024

Develop educational content, like webinars or courses, to help users discover new use cases and features. This increases product value and customer satisfaction. Use analytics to evaluate the effectiveness of your onboarding process and make data-driven decisions to optimize user engagement and retention.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

User Pilot

MARCH 9, 2023

There are two types of customer attrition: active (voluntary) attrition and passive (involuntary) attrition. The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value.

Underperforming Technical Team 92

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 92

SmartKarrot

JULY 14, 2020

You will only have to worry about the recurring payments, which is otherwise known as MRR, monthly recurring revenue. Aside from this, customer loyalty is of huge importance to all of these models, as that is the only thing that keeps them afloat. Customer loyalty plays a key part in every marketing strategy. Final Take.

Business Model 10

Business Model B2B SaaS Payments Payment Features 10

User Pilot

JULY 24, 2023

Personalizing the user experience. Proactively addressing customer needs. Ensuring that customers stay with your SaaS service long-term is crucial since most of their lifetime value (LTV) is derived from subscription renewals rather than their first upfront payment. Personal interviews. Statistics.

SaaS Payments 66

SaaS Payments Marketing Payment Solutions SaaS 66

FastSpring

APRIL 30, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including software management, VAT and sales tax management, global payments, and consumer support. Podcast Full Interview: Audio Listen online or find it on more podcast services. Jump to video.

Subscription 112

Subscription Payment Features Payments Payment Solutions 112