Valuize Consulting

JUNE 9, 2022

With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. The Business Impact Of Senior Customer Success Operations Leadership. The primary goal of CS Operations leadership is efficiency.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

User Pilot

JULY 17, 2023

Some companies prefer to organize their teams around product managers with specialist skills , like growth or data analysis. Product managers lead the entire team and are the product’s champions in front of stakeholders, like customers or senior managers. Ability to iterate fast on customer feedback or data insights.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

ChurnZero

SEPTEMBER 30, 2021

Whenever the VP of Sales came to a meeting about numbers and data and metrics, whatever reporting, he never showed up without his sales operations. I was constantly expected to do all my own data analysis and had to show up just as prepared. Customer Success Around the Web. I never had that person.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

User Pilot

SEPTEMBER 14, 2023

Irrespective of the type, all product managers must have some common key skills, like strategic thinking, leadership, and customer empathy. Their tasks involve market and customer research, tracking user behavior, and collecting customer feedback. In-app survey created in Userpilot.

Management 105

Management AI Leadership SaaS 105