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Using Data-Driven Time Insights to Unlock CSM Scale and Efficiency 

Valuize Consulting

Were experts at innovation and market disruption, but are we truly harnessing the full potential of our Customer Success (CS) operations? Quantifying the Cost of Each Customer Segment: By tracking the time spent on onboarding, support, and ongoing engagement, you can accurately calculate the cost of serving each customer segment.

Scaling 52
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What 300 of The Highest Growth B2B Startups Are Actually Doing With AI: The Latest from ICONIQ

SaaStr

So ICONIQ Growth is back with their 2025 State of AI Report: Survey Overview It has some great data from 300 high growth software companies building AI products. The report notes cost has jumped dramatically in importance due to “commoditization of the model layer with the rise of more cost-efficient models.”

AI 202
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Salesforce, Microsoft, Google and Atlassian All Raise Prices Again in 2025. Hooray.

SaaStr

The major SaaS providers have announced another round of significant price increases for 2025, continuing a trend that’s putting pressure on enterprise software budgets across the board. After years of relatively stable pricing, these companies are leveraging their market positions to drive revenue growth through higher per-seat costs.

Pricing 295
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Clouded Judgement 5.3.24 - Hyperscalers Report Q1 + Early Look at Software Reports

Clouded Judgement

Subscribe now Cloud Giants Report Q1 + Early Look at Software Results Q1 earnings seasons has officially kicked off! First, companies have largely completed the lion's share of their cost optimization and turned their attention to newer initiatives. We’ve already had ~20% of software companies report Q1.

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Clouded Judgement 2.2.24 - Cloud Giants Report Q4 '23

Clouded Judgement

Subscribe now Cloud Giants Report Q4 ‘23 Two quotes from the Amazon and Microsoft earnings call really stood out to me this week. Amazon on AWS : “…customers are continuing to shift their focus towards driving innovation and bringing new workloads to the cloud. Follow along to stay up to date!

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7 Ways to build Enterprise Readiness into your SaaS roadmap

CloudGeometry

5 Application Deployment Options Almost every B2B SaaS company presents a subscription pricing scheme in a menu with three or four columns. Check the right-most column, and often you’ll see a package called “Enterprise” listing the price as “Call us”. Why (besides the all reasons listed above and below)? They build on each other.

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State of SaaSOps 2024: Consolidation is the new IT mantra

BetterCloud

They’re tasked with doing more with less, constantly innovating, and somehow keeping the lights on – all while facing ever-shrinking budgets. BetterCloud’s 2024 State of SaaSOps report found that for the first time ever, SaaS growth stalled – for the first time ever. The 2024 State of SaaSOps report validates this.