compliance Customer Success Customer Support Underperforming Technical Team 
SaaStr
OCTOBER 15, 2019
Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.
SaaStr
DECEMBER 23, 2020
How important a role does the press play in customer’s responses? How does Tamar structure the customer development process? Where do many people go wrong with customer discovery? What channels can teams put in place to have this real-time dialogue with their customers? What questions does she ask?
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Intercom, Inc.
DECEMBER 21, 2021
Later’s Farhan Virji on adapting B2C support strategies for B2B teams. On the surface, B2B customer support issues might look quite different from those of B2C. Webflow’s Maggie Hott on building a scalable sales team from the ground up. Calm’s Will Larson on how to build a technical leadership career.
SaaStr
DECEMBER 31, 2019
She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.
User Pilot
MARCH 16, 2024
It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform also helps you announce new product features and collect customer feedback. WalkMe is a digital adoption platform that can help you create frictionless experiences for your customers. Pricing is available on request.
User Pilot
MARCH 29, 2023
Its analytics are better-developed than Userflow, but all its plans are more expensive. Its lowest plan is only slightly more expensive than Userflow’s but it offers support for more features and higher usage limits. Its target customers are small and medium-sized SaaS companies. Userflow NPS dashboard.
User Pilot
MAY 17, 2024
Many customers have complained about the subpar support that Whatfix offers. There are multiple reviews on websites like G2 citing slow resolution times, high success manager turnover, and an overall lack of technical assistance from the Whatfix team. Whatfix lets you offer multiple types of self-service support.
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