ChurnZero
JUNE 12, 2020
They focus on how to get things done faster, better, and more efficiently. Following the trajectory of these more established functions, the next natural progression in Customer Success’ evolution is specialization. Who administers your customer systems (such as your Customer Success platform, CRM, or support desk)?
Kellblog
MARCH 11, 2020
A $25K StartFast offering that walks through a standard checklist is everything a customer needs for a successful implementation. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. Math wise, 0.12*250+0.02*100
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OPEXEngine
DECEMBER 23, 2020
A $25K StartFast offering that walks through a standard checklist is everything a customer needs for a successful implementation. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. Math wise, 0.12*250+0.02*100 50 = $37K.
Sales Hacker
JANUARY 29, 2018
Reps were hired, trained and compensated to perform as an individual to hit a quota. CSM: Customer Success Manager – Achieves recurring use of the service. PODs should operate between 80-120% of quota. Once a POD operates efficiently, do not add AEs to it. The Sales POD. This messes up the balance.
ChurnZero
DECEMBER 2, 2022
Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. We were very lucky that our specific customer base is CX professionals.
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