Compensation Customer Success Headcount Operational efficiency. 
Sales Hacker
JANUARY 29, 2018
Reps were hired, trained and compensated to perform as an individual to hit a quota. Traditional Sales Organizations – Growth of headcount in sales was structured around revenue per individual contributor (IC). CSM: Customer Success Manager – Achieves recurring use of the service. The Sales POD.
ChurnZero
DECEMBER 2, 2022
Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. We were very lucky that our specific customer base is CX professionals.
Expert insights. Personalized for you.
74 
Let's personalize your content