Remove Compensation Remove Customer Success Remove Operational efficiency. Remove Payment Features
article thumbnail

The Zero-Sum Fallacy: ARR vs. Services

Kellblog

A $25K StartFast offering that walks through a standard checklist is everything a customer needs for a successful implementation. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. Math wise, 0.12*250+0.02*100

article thumbnail

The Zero-Sum Fallacy: ARR vs. Services

OPEXEngine

A $25K StartFast offering that walks through a standard checklist is everything a customer needs for a successful implementation. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. Change sales’ mental math. 50 = $37K.