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Top 5 Things We Learned from BUILD in 2021

OpenView Labs

In general, developer platforms tend to help improve retention, reduce churn, increase expansion opportunities, and deliver better lifetime value. Most companies delegate this to user research, annual surveys or maybe the founder’s gut. Company culture is a main driver of innovation. It’s not enough.

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Customer Success for the Enterprise Luncheon Creates an Interactive CS Experience in The Bay Area

Totango

The event brought together executives from leading enterprises in the Bay Area including SAP, Symantec, Oracle, FireEye, Juniper Networks, PayPal, and Akamai Technologies, enabling them to convene over mutual goals, learn from like-minded individuals and network with other senior CS leaders.

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How to Acquire a $400B World-Class Company by WePay (Video + Transcript)

SaaStr

Because before the deal closes you’re negotiating for what’s the purchase price, what are the performance targets as they relate to retention agreements. We compete with Stripe and PayPal and Adyen and these are sort of very well funded, very sort of driven technology companies. We have some great competitors.