BetterCloud

DECEMBER 2, 2024

What was once two different software solutions at the beginning of your fiscal year can look very similar, with the same user experience and delivery model at the end of the year, thanks to new developments and software improvements. Whatever the case may be, it’s more common than you think to have overlapping SaaS products.

Outsourced Development 52

Outsourced Development Technical Review SaaS Software Review 52

Intercom, Inc.

SEPTEMBER 21, 2022

Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44% We believe that teams using next-gen support software are happier, and that happier teams deliver better support – and that better support creates happier, more loyal customers.

Customer Support 118

Customer Support Scale Scaling Technology 118

Baremetrics

JUNE 26, 2020

For instance, if a customer bought your social media analytics software to track the performance of their marketing campaigns, your onboarding process should show them how to do that. But if you’re able to continuously teach your customers new things about your product, it’ll give them a reason to log back in and continue using your software.

Onboarding 99

Onboarding SaaS Churn Social Media 99

User Pilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. Book the demo to find out more! There are a few benefits of investing in a dedicated onboarding system.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52