FastSpring
APRIL 26, 2022
In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.
ProfitWell
SEPTEMBER 30, 2019
our good pal Hiten Shah, a master in the startup community—who shaped FYI, Crazy Egg , and Kissmetrics into the successes they've become, not to mention an advisor to 120 additional startup endeavors. For now, the focus is on bringing the price point down and having more control over where to refer customers. Subscription Sapiens.
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Chargify
APRIL 23, 2019
It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. You may also hear this stage referred to as discovery , vision/mission , or problem/solution fit. Establishing relationships with advisors and/or mentors. How long is a startup a startup? Are we still a startup?
SaaStr
AUGUST 20, 2020
Everyone in the sales org owns a quota, and so if you’re post-sales on the account management team, you have an expansion target as well as a churning contraction allowance that you’re working towards. You’ve got to have a technical aptitude and excitement for the product. On the pre-sale side, everyone has a quota.
SaaStr
AUGUST 6, 2020
To date, Chen has raised over $146M with Tipalti from the likes of Oren Zeev, Dan Rose, Mike Chalfen and then Greenspring, Truebridge and 01 Advisors to name a few. How does Chen advise founders to think about annual dollar churn? * So, the one key metric that makes life so great for us, we have less than 1% annual dollar churn.
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