FastSpring

APRIL 26, 2022

In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

Chargify

APRIL 23, 2019

It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. You may also hear this stage referred to as discovery , vision/mission , or problem/solution fit. Establishing relationships with advisors and/or mentors. How long is a startup a startup? Are we still a startup?

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. Kyle was in charge of creating the Austin, Texas sales team @ Dropbox, what were some of his biggest lessons when it comes to moving sales outside of HQ? What worked? What did not work?

Sales Hiring 192

Sales Hiring Sales Recruiting Scale Technical Advisors 192