SaaStr

NOVEMBER 2, 2019

Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

Full Session

NOVEMBER 8, 2022

They help you understand how to optimize your website, web app, or landing page. Now, let’s begin this comprehensive article by highlighting the basics of website session recording software. Session playback helps you focus on the video and pay closer attention to how visitors interact with your website or app.

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Software Review Technical Review Payment Solutions Payment Methods 52

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. set by your manager.

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Sales Recruiting Customer Success Payment Services Payment Facilitation 19

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. And the result is visible!

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SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Hull

SEPTEMBER 1, 2020

Different post-payment feature adoption strategies you can use on Facebook. But you can’t do it with top of the funnel marketing or sales anymore. This method also works on expansion, retention, churn and user/feature adoption. So customers won’t be checking your product and in-app notification often.

Payment Methods 52

Payment Methods Payment Solutions Sales Recruiting SaaS Payments 52

ProfitWell

JANUARY 6, 2020

Companies will begin to diversify their offerings , launching and experimenting with varying promotions and services to increase subscribers, build loyalty, and drive sales. 2Checkout , online payment processing services, reminds us that although these numbers are pretty astounding, many companies will still struggle.

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Payments Merchant Services SaaS Payments Payment Methods 40

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Some solutions, like Slack or Microsoft, are useful for any kind of business. What is Vertical SaaS?

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SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

APRIL 30, 2022

One is your churn. SaaS businesses have churn. Churn, think we’re all familiar with what churn is. Churn defines your average lifetime of your customer. We talked about churn. Five percent monthly churn gives you a 20 month average lifetime. MRR, obviously. Average Revenue per Customer.

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SaaS Payments Metrics Payment Methods Scale 243

ChurnZero

APRIL 27, 2021

We certainly look at retention and net retention, though many of our companies have very few renewal cycles to evaluate at the time we invest. Other signs of explosive growth potential at this early stage are a highly efficient sales motion, though this is most often still a work in progress at this stage.

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Scale Customer Success Payments Underperforming Technical Team 98

Intercom, Inc.

JUNE 15, 2021

Agile teams start small and move fast, collecting and incorporating feedback to iterate their way to bigger and better solutions quickly. Whether it’s software engineering , sales , or support, agile principles can enhance team performance and outcomes by focusing on the customer’s needs.

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SaaStr

SEPTEMBER 13, 2020

You see that both organizations embracing this cloud movement, but specifically in COVID, more and more companies turning to the cloud as their solution for business continuity or for business growth in these times when shelter in place is making on-prem solutions difficult and in many cases, impossible to use.

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Sales Hiring Scale Payments Cloud 164

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

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SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

ProfitWell

DECEMBER 4, 2019

Ever since John Koenig first coined the term “SaaS” back in 2005, the software-as-a-service industry has been one of the fastest-moving and creative in the world. SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. Recurring payments.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Upscope

SEPTEMBER 9, 2020

With better UI, knowledge bases, automated onboarding software, chatbots and more it's fairly inevitable that the queries coming through to agents will be made of some of the more complicated questions or simply by customers who have the greatest need of direction. In fact your early sales may be entirely due to speed and quality of service.

SaaS Payments 69

SaaS Payments Payment Services Trends Sales Recruiting 69

ProfitWell

OCTOBER 7, 2019

Buildium creates a software that helps property management companies become more efficient and profitable. Some noteworthy findings from the report: Business services and manufacturing industries experienced the lowest churn rates across all sectors, with 16.2% churn rates, respectively. They have rent payments.

Subscription 49

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SaaStr

MARCH 13, 2020

Pipe’s lending model is so centered around churn prediction, what does their churn analysis look like at Pipe? How does Harry think about the right way to structure churn postmortems? So at about 13, I set up an eBay business, and we actually used PayPal obviously to process all of the payments. What did you mean by this?

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SaaS Payments Payment Methods Finance Payments 213