SaaStr

MARCH 7, 2023

PST, to unveil the data behind effective scaling. Many of them said headcount management and spend were common levers they pulled, given the immediate and significant impact they have on spend. What are companies doing today to scale efficiently? It was a tough growth environment, but it feels like it’s changing in 2023.

Outsourcing Services 176

Outsourcing Services Scaling Venture Capital Forecasting 176

Intercom, Inc.

DECEMBER 2, 2019

How do you ensure a great customer experience globally without adding a ton of headcount? However, that means there is a huge opportunity for businesses who are able to scale personal, effective support. Offering multilingual support doesn’t just drive CSAT scores, it can even impact churn. Here are our key findings: 1.

Scale 209

Scale Outsourcing Services Scaling Technical Review 209

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. In turn, you’ll increase efficiency without increasing your headcount. The devil’s in the data: Data is the fuel for efficiency.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

OpenView Labs

MARCH 10, 2019

But how do organizations make customer success work at scale? Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. On the research side, our CX team creates a quarterly “Customer Voice” report which aggregates data from support tickets, NPS, churn surveys, sales calls, CSM calls, etc.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. As such, leaders must engage more of their customers at scale through digital programs that support low-touch segments with a more focused approach than ever before. Do they have top performers in place who are operating efficiently and driving value?

Trends 98

Trends Customer Success Sales Hiring Scale 98