The future of support: 5 key trends that will shape customer care in 2021
Intercom, Inc.
AUGUST 26, 2020
With more than half (52%) of companies planning to reduce the size of their team as a result of the current economic downturn, support leaders are turning to technology, not headcount, to scale their efforts. It’s also a crucial leading indicator of future churn and customer retention. Are you ready to join them? Learn more here.
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