12 Customer Success predictions and trends for 2023
ChurnZero
JANUARY 13, 2023
First, digital CS will become a way of life due to flat or reduced headcount. For example, things like conversational intelligence and AI will continue to emerge as key data sources for predicting churn, understanding sentiment, and enabling customer-facing teams to be more predictive and proactive. Anita Toth , Chief Churn Crusher.
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