How to Transform Customer Success Into a Profit Center with Metrics and Forecasting
ChurnZero
JANUARY 6, 2022
Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. Growing their organizational trust with forecasting. Whether Customer Success should own the renewal and/or expansion is a debated, and nuanced, topic in SaaS.
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